Aniimo known issues and fixes (PC, PS5, Steam)
Start with in-game support: Menu → Support, or F10 on PC. The publisher has posted fixes for the black screen after an update, the “Failed to load il2cpp” error and crashes on 13th and 14th gen Intel CPUs. Other launch issues don’t have an official fix yet.
On this page
This page gathers the official fixes posted by the publisher, then the issues players have reported that don’t have a fix yet. It will be updated as fixes roll out.
Contacting support
- In game: open the Menu, then Support, or press F10 on PC to send a quick report.
- Online: the official Support Center.
- By email: [email protected].
Login queues and slow loading
The publisher warns that with the launch rush, you may hit login queues or slower loading times. It isn’t a problem on your end: wait and try again.
On PC: official fixes
Black screen after an update
In the launcher, click Settings, then Quick Repair, and restart the game.
“Failed to load il2cpp” error
According to the publisher, this is usually an antivirus false positive that quarantines or blocks game files. Check your antivirus quarantine.
Install path
The publisher advises against install paths that contain non-English characters.
Crashes on 13th and 14th gen Intel CPUs
Affected CPUs range from the Core i5-13600K to the Core i9-14900KF; the full list is in the official notice. Reported symptoms are crashes, unexpected exits, freezes, graphical glitches, or an out-of-VRAM error that closes the game.
- Update your motherboard BIOS to the latest version, with Intel microcode 0x12B or later.
- If that isn’t enough: install Intel XTU from Intel’s website and lower the Performance Core multiplier by 2 to 3 steps, for example from 55x to 53x. Apply, then relaunch the game.
On Steam
- Controllers: the Steam page does not declare controller support.
- Languages: full audio is available in English, Japanese, Korean, Simplified Chinese and Vietnamese; other languages have interface and subtitles only.
Issues reported by players
On PS5
- Very low frame rate, then the console crashes. One player suggests uninstalling and reinstalling the game.
- A server error message looping at login. Other players suggest trying again a bit later.
- Unable to pick a language on first launch.
- Account logged out after a pause.
On PC
- Black screen when DLSS is enabled. Players turn it off while waiting for a fix.
- Shop purchases stuck on a prompt to continue in the browser.
On Steam and Steam Deck
- Controller buttons not recognized properly. One player suggests turning the Steam overlay off and back on in game.
- A crash reported on Steam Deck, with an access violation error.
Playing on PS5? Also read how to install Aniimo on PS5. Account trouble? See linking your Aniimo account.
Frequently asked questions
How do I contact Aniimo support?
In game: Menu → Support, or F10 on PC. Otherwise, email [email protected] or use the official Support Center.
Aniimo shows a black screen on PC after an update. What should I do?
In the launcher, click Settings, then Quick Repair, and restart the game.
Aniimo crashes on my 13th or 14th gen Intel CPU?
The publisher recommends updating your motherboard BIOS with Intel microcode 0x12B or later. If that isn’t enough, it suggests slightly lowering the Performance Core multiplier with Intel XTU.